IT Infrastructure Support

Modern realities dictate the working conditions of each organisation and efficiency depends on the level of development and management of the IT infrastructure. The right tools make it possible to make informed decisions. It is necessary that highly qualified specialists work on the infrastructure support services.



Technology Stacks we use

At the beginning of the use of cloud platforms, moments with the transfer of the infrastructure and its individual components are identified. To facilitate the migration, there is a list of services that help with the migration of almost any data.


Cloud Providers

We only stick to the best providers. AWS and Azure are our main choices.

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The value of use lies in providing affordable and scalable access to services and IT computing resources. Your company gains access to services such as infrastructure, platforms and software.

Containers and Orchestration

Docker and Kubernetes are the tools we use.

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These tools help streamline operations and reduce business costs, automate deployment, network impact, and improve security. It is planned to work on the basis of microservices in several clusters.


GoCD, Jenkins, GitHub, Bitbucket pipeline are tools we use to automate.

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Helps to productively and fast deliver software. These tools will help alleviate and greatly speed up the process of getting projects to market. Provides a continuous flow of new functionality and supply code to production.

Configuration management

Ansible, Chef and Puppet. The leading tools on the market.

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These management tools help keep working computer systems, software, and servers in good working order. The process is necessary to make sure that the system works as supposed, taking into account modifications and updates.


MySQL,MongoDB,PostgresSQL, Percona, MariaDB and MS SQL.

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The value of tools is in creating the possibility of storing and accessing information. There is a systematic collection of data, they can be analyzed and their safety complies with all security policies.


RabbitMQ, Apache Kafka,Apache Cassandra,Redis, ELK stack and Memcached.

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It will allow the synchronization of data between nodes and restore their states. Distributed database management, handles large amounts of information, and provides high availability without fail. Uses caching models.


Grafana,Prometheus,PagerDuty, Amazon Cloudwatch and Snyk.

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These processes permit your company to use an organized system for assembling, analyzing and utilizing information to monitor program development for management solution making.

Infrastructure Provisioning

Terraform, AWS Cloudformation and others

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This setting helps to create, apply, administrate and automate infrastructure. These tools are needed when managing access to information and resources. This process is not a configuration step, but they are both necessary deployment steps.

The services we provide..

Every serious business project needs effective infrastructure support. This implies the connection of information technologies into a single network. Software, network and server hardware should work without interruption.

Technical support of the client’s IT platform ensures stable access to the company’s systems. Its quality is evaluated by the reliability of work, security, availability, and fault tolerance.

IT infrastructure management and troubleshooting process

The team implements a management plan, creates an infrastructure maintenance strategy, and establishes a workflow in a timely manner.

IT support in business matters

Advice on all emerging pressing issues.

Monitoring the state of infrastructure 24/7

Specialists use the best tools to track the status of work processes around the clock.

Helping Desk

There is also a 24-hour support service for all issues: from small to large. You can be confident in security outside of business hours.

Migration to cloud services

Assistance in creating a roadmap for migrating your data to the cloud.

Compliance with IT infrastructure

Here we determine whether the infrastructure is suitable for the requirements of your business. We also check the three main parameters of infrastructure quality: security, availability, and reliability.

Cyber security

Our experts monitor incomprehensible interference in your infrastructure and build a protective policy against all possible attacks.

Database management

In this process, we use a set of programs that help organise, administer and monitor databases.

The Infrastructure Support Stages

IT infrastructure services are fundamental to any business. Bionicfox specialists ensure the continuous functioning of your processes. Our team is equipped with all the tools to support work processes and solve problems of various levels of complexity.

We evaluate your IT infrastructure and, based on it, create a strategy and plan to improve the efficiency and profitability of your work. For your uninterrupted work, our employees take care of your concerns and implement full infrastructure support.


Benefits of our IT Infrastructure Support Services

Get a reliable, secure and resilient infrastructure.

Our team of professionals provides quality support, helps to connect software and hardware into a single network for uninterrupted work. Contact us to discuss the details of your future project.


What are the primary components of IT infrastructure?

IT elements can be categorized as hardware or software. The first group is represented by equipment: PCs, servers, data centers, SCS, routers. The second category includes software: CRM, operating systems. Hardware and software components are interconnected – hardware requires software to operate.

What is infrastructure in networking?

The network infrastructure is a set of dedicated hardware and software that provides the foundation for efficient information exchange and business applications. It includes hardware and software and provides computing and communication between services, users, and processes.

What are IT infrastructure management challenges?

Infrastructure was often formed spontaneously in response to business challenges. This results in two main problems: with reporting and financial returns. Secondary issues: application hoarding, redundant data and endless interfaces, outdated technology, IT savings, one person for all IT, lack of maintenance, monitoring and updating of systems.

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