IT Infrastructure Support
Modern realities dictate the working conditions of each organisation and efficiency depends on the level of development and management of the IT infrastructure. The right tools make it possible to make informed decisions. It is necessary that highly qualified specialists work on the infrastructure support services.
Technology Stacks we use
At the beginning of the use of cloud platforms, moments with the transfer of the infrastructure and its individual components are identified. To facilitate the migration, there is a list of services that help with the migration of almost any data.
Cloud Providers
Containers and Orchestration
CI/CD
Configuration management
Databases
Service
Monitoring
Infrastructure Provisioning
The services we provide..
Every serious business project needs effective infrastructure support. This implies the connection of information technologies into a single network. Software, network and server hardware should work without interruption.
Technical support of the client’s IT platform ensures stable access to the company’s systems. Its quality is evaluated by the reliability of work, security, availability, and fault tolerance.
IT infrastructure management and troubleshooting process
The team implements a management plan, creates an infrastructure maintenance strategy, and establishes a workflow in a timely manner.
IT support in business matters
Advice on all emerging pressing issues.
Monitoring the state of infrastructure 24/7
Specialists use the best tools to track the status of work processes around the clock.
Helping Desk
There is also a 24-hour support service for all issues: from small to large. You can be confident in security outside of business hours.
Migration to cloud services
Assistance in creating a roadmap for migrating your data to the cloud.
Compliance with IT infrastructure
Here we determine whether the infrastructure is suitable for the requirements of your business. We also check the three main parameters of infrastructure quality: security, availability, and reliability.
Cyber security
Our experts monitor incomprehensible interference in your infrastructure and build a protective policy against all possible attacks.
Database management
In this process, we use a set of programs that help organise, administer and monitor databases.
The Infrastructure Support Stages
IT infrastructure services are fundamental to any business. Bionicfox specialists ensure the continuous functioning of your processes. Our team is equipped with all the tools to support work processes and solve problems of various levels of complexity.
We evaluate your IT infrastructure and, based on it, create a strategy and plan to improve the efficiency and profitability of your work. For your uninterrupted work, our employees take care of your concerns and implement full infrastructure support.
Help Desk Basic Solution
At this stage, there is support for simple basic problems of the client, those issues that do not require serious intervention. For example, regular hardware failures, "Wi-Fi is not working again" or "Computer freezes again."
Advanced technical support
Here is a more detailed check and troubleshooting.
Expert support for products and services
At this stage, we work with highly technical resources. Root causes are determined by using design, code, or product classification.
External support for issues not supported by the company
This is where externally contracted services are supported, which the company provides but does not directly service.
Benefits of our IT Infrastructure Support Services
Flexible Support
Services are provided 24/7, in case of failure, our staff provide instant troubleshooting. You are offered a safety net. This gives you confidence that your business is safe with minimal downtime.
Cost-effective
Training a staff member to monitor and support can be costly. Hiring an external specialist gives you access to a formed team of trained experts, which will reduce costs.
Emergency Recovery
In the event of a cyber attack or disaster, you gain access to your digital infrastructure and services, thereby regaining control of your data. It is always necessary to have a plan for coping with catastrophic situations. We work with database backup and recovery, as well as create a plan and conduct recovery testing.
Service Consolidation
You are provided with a common port of entry for technical issues and you get business centralization as another benefit. Your applications, servers and digital services will be managed in an accessible and simple space. This increases the efficiency of the employees.
Secure infrastructure and fault tolerance
You get access to high-quality and secure infrastructure and software. Your business will operate under constant supervision and maintenance of your services and servers.
Get a reliable, secure and resilient infrastructure.
FAQ
What are the primary components of IT infrastructure?
IT elements can be categorized as hardware or software. The first group is represented by equipment: PCs, servers, data centers, SCS, routers. The second category includes software: CRM, operating systems. Hardware and software components are interconnected – hardware requires software to operate.
What is infrastructure in networking?
The network infrastructure is a set of dedicated hardware and software that provides the foundation for efficient information exchange and business applications. It includes hardware and software and provides computing and communication between services, users, and processes.
What are IT infrastructure management challenges?
Infrastructure was often formed spontaneously in response to business challenges. This results in two main problems: with reporting and financial returns. Secondary issues: application hoarding, redundant data and endless interfaces, outdated technology, IT savings, one person for all IT, lack of maintenance, monitoring and updating of systems.
