Managed IT Support

A contemporary approach to remote managed IT support enables enterprises to be mobile and flexible, actively respond to current IT needs, while saving time on additional training of full-time employees. This is a financially advantageous option for overcoming internal gaps in skills. Our IT support services providers have a proven track record in rapidly changing and complex industries.



Technology Stacks we use

At the beginning of the use of cloud platforms, moments with the transfer of the infrastructure and its individual components are identified. To facilitate the migration, there is a list of services that help with the migration of almost any data.


Cloud Providers

We only stick to the best providers. AWS and Azure are our main choices.

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The value of use lies in providing affordable and scalable access to services and IT computing resources. Your company gains access to services such as infrastructure, platforms and software.

Containers and Orchestration

Docker and Kubernetes are the tools we use.

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These tools help streamline operations and reduce business costs, automate deployment, network impact, and improve security. It is planned to work on the basis of microservices in several clusters.


GoCD, Jenkins, GitHub, Bitbucket pipeline are tools we use to automate.

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Helps to productively and fast deliver software. These tools will help alleviate and greatly speed up the process of getting projects to market. Provides a continuous flow of new functionality and supply code to production.

Configuration management

Ansible, Chef and Puppet. The leading tools on the market.

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These management tools help keep working computer systems, software, and servers in good working order. The process is necessary to make sure that the system works as supposed, taking into account modifications and updates.


MySQL,MongoDB,PostgresSQL, Percona, MariaDB and MS SQL.

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The value of tools is in creating the possibility of storing and accessing information. There is a systematic collection of data, they can be analyzed and their safety complies with all security policies.


RabbitMQ, Apache Kafka,Apache Cassandra,Redis, ELK stack and Memcached.

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It will allow the synchronization of data between nodes and restore their states. Distributed database management, handles large amounts of information, and provides high availability without fail. Uses caching models.


Grafana,Prometheus,PagerDuty, Amazon Cloudwatch and Snyk.

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These processes permit your company to use an organized system for assembling, analyzing and utilizing information to monitor program development for management solution making.

Infrastructure Provisioning

Terraform, AWS Cloudformation and others

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This setting helps to create, apply, administrate and automate infrastructure. These tools are needed when managing access to information and resources. This process is not a configuration step, but they are both necessary deployment steps.

IT Support Services we provide

We offer managed IT service solutions if you want to transform your workflow environment, magnify the quantity of fresh technologies and implement them. We will ensure you with infrastructure steadiness and build circumstances for the active elaboration of your business processes.

Analysis of monitoring metrics

Our team analyses the condition of systems, helps you identify trends in resource consumption or behaviour, and understands how changes affect your operating system. Also, when the indicators exceed the norm, the working systems send alerts to let our IT support services provider know that it is necessary to determine the causes of the problem.

Service version update

Detailed approach and control of annexes, assessment of their status and compliance with the latest versions. Application updates are closely related to data safety. If you do not update the operating system and applications for a long time, you may encounter the problem of data loss or fraud. Therefore, this service also determines security.

Resource utilisation optimization

The experts at Bionicfox keep a close eye on the percentage of system resources required to complete a job, such as the percentage of CPU usage versus total system time. We identify processes that further identify performance bottlenecks. Always such places are three invariable elements: a network, app software and a server.

Problem solving

We help solve problems at the stages of building and deploying applications, services, we adapt new services for CI / CD, debugging, troubleshooting. We check production incidents that interfere with the user's work, the unavailability of the service for users and hacking attempts. We also provide ongoing support, and on production issues we solve problems as you request.

Why choose us?

Our managed IT support company in many aspects facilitates you to receive the optimal sorting and distribution of the necessary specialists and resources, thereby ensuring economic advantages. The steps we take support the administration of your business processes, increase investment in renewed technologies and optimize current operations.


Benefits of using managed IT support

The professional skills of a managed IT support company that will be available to you remotely are of great importance for providing a smooth workflow for the routine tasks of your business. New features and capabilities are changing the way firms operate and control daily IT processes. The lightweight method to control your services well is to use an IT support services provider, which will bring many benefits.


Secure your infrastructure and use managed IT support services

Bionicfox provides you with infrastructure security and business continuity. Contact us to create your future project.

FAQ - Cloud Assessment

Why are managed IT support services important?

Security is important for any company, IT managed support is significant and helps you plan your expenses and plan for scaling, get fast response times, disaster recovery, and full control and monitoring of your processes.

When can our managed IT support services help you?

When you need proactive support, preventive measures to prevent problems, plan your expenses, support information compliance, cyber security, and reduce risks due to rapidly changing IT market conditions.

What are your data ownership terms?

Our company does not store customer data. We always work on the client side, its infrastructure. We indirectly work with information. Our team set up a database, but the data is used by development, DBA on the client side.

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